The community managers activate social networks
by admin on Nov.16, 2011, under Networks, Uncategorized
Social Networks was initially created to share opinions and experiences and see different views of others and learn. The fundamental difference from the previous Web 2.0 is that the user is the one that has the power. To some extent, one could say it has been democratized. There is not a webmaster who does the writing and the others nod, if not the users themselves or followers are those who write, create discussions, posts, etc..
Within this context, the Community Manager of a company must listen and help their followers or registered users. See what they need, what they want, what they want to create debates ultimately the role of former customer. If our tracker we made a very simple question is, we must answer or find the answer if the unknown.
A Community Manager by a company must be in continuous conversation with community managers from partners or partners of the company. As in life, 1.0, 2.0, unity is strength, and if several people join their synergies the result is positive.
Suppose a registered user of a social network that specializes in kitchen ask your Community Manager if you know a restaurant in Salamanca worthwhile to make a good ham and some delicious tapas. Community Manager If you know of a restaurant that meets the needs of the user, Tweet Adder communicates it. If you do not know, you should find a restaurant that meets the requirements requested by the user or Signup follower.
If the Community Manager understands that the question is too easy to answer and you do not, or simply not respond to a user, he will take note and may be the beginning of a problem.
It may happen that a user on Twitter is a training company, ask your Community Manager on a course. Logically, the community manager know the courses to “pat” and inform you of additional issues that do not come on the link that has seen the follower.
The community manager of a company should listen to their followers, guide them, give them the content they want and help them at all times.
The figure of the community manager of a social network is created to help users understand the Social Network, relate ultimately to make a successful social network, users will feel comfortable and eager to re-enter the social network.